AI and the Future of Work
-
Episode Number : 4
Welcome to episode four of the AI and the Future of Work podcast series with host Dan Turchin.
Show moreShow lessThe following conversation features ServiceNow’s World Wide VP of Sales Initiatives, Craig Pratt. He shares his journey through the high-tech world and the leadership lessons he’s learned along the way.
-
Episode Number : 3
IT veteran Tony North is the Support Manager @ Sinclair and the president of the Seattle HDI Chapter. Tony stops by for a chat with our host, Dan Turchin, to discuss building great customer support experiences, how to hire the very best people for your team, the top ITSM tools shaping the customer experience today and how to best measure and scale these tools. For those interested in the future of support and ITSM, Tony shares his thoughts around decentralization, reporting, & robotics, describing how these trends are disrupting the industry.
Show moreShow lessChallenges for CIO’s, IT Leaders, and Support Managers Addressed in this Podcast:
- How should a support manager screen for cultural fit in hiring?
- What can you do to keep support agents engaged?
- How do you give the support team more visibility within the organization?
- What are the best metrics for measuring the value of technology for internal customers?
-
Episode Number : 2
Benjamin Baer is the VP of Product Marketing at Fair, Issac and Company (FICO), best known for their credit risk assessment product, FICO Score. What many people don’t know is that FICO’s reach goes far beyond assessing credit health. Over the last ten years the corporation has become a leader in the analytics space, deploying big data, machine learning, and artificial intelligence solutions to some of the largest enterprises in the world. Benjamin shares a fascinating consumer journey that highlights FICO’s involvement in a host of touch points. Many of which will surprise you. He goes on to give insight on how AI and big data will impact the future of work, describing massive productivity gains and efficiency improvements for not only our jobs but also for our lives.
Show moreShow lessChallenges for CIO’s and IT Leaders Addressed in this Podcast:
- Successful AI and machine learning use cases in the enterprise.
- Responsible compliance and stewardship of data.
- The future of big data and analytics.
-
Episode Number : 1
Brent Knipfer currently works with McDonald’s as the Global Enterprise Solutions Architect. He shares his passion and expertise around ITSM throughout the podcast, showcasing the endless possibilities for growth in the space. Brent dives into the past, present, and exciting future of ITSM as AI comes front and center.
Show moreShow lessChallenges for CIO’s and IT Leaders Addressed in this Podcast:
- How can AI enhance my ITSM solution?
- How can AI improve employee satisfaction?
- What are Astound’s AI features, and what value do they bring?
- How is AI changing ITSM?
