AI and the Future of Work
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Episode Number : 22
In recent weeks, we’ve been discussing what leaders do in a crisis. This week, we share an update from a discussion last November with Tess Posner, CEO of AI4ALL.
Show moreShow lessIn the past six weeks, AI4ALL has…
- Released a new Open Learning course about AI and COVID-19 for students and educators.
- Published a sentiment analysis and NLP curriculum.
- Made more than 65 hours of AI curricula and teaching guides available for free at ai-4-all.org.
- Transitioned many 2020 high school summer internships online.
- Shifted its entire team to fully remote work.
- Tess is a force of nature. We need more leaders like her who see opportunities in the crisis not to help themselves but to help others first. In Tess’ case, she’s on a mission to bring AI education to high school students around the world.
In this episode, listen and learn…
- What’s the future of AI education for high school students?
- How can we mitigate the impact of AI bias in hiring?
- How high school students are solving real world problems with AI.
- How a natural disaster inspired Tess to launch her career in AI education.
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Episode Number : 21
In this week’s episode of AI and the future of work, we discuss enterprise bots and natural language processing with Socrates.ai CEO Randy Womack. Randy is a 30-year Silicon Valley enterprise software veteran who has built successful teams and products at amazing organizations like SuccessFactors (now SAP) and Castlight Health.
Show moreShow lessListen and learn…
- What is an employee experience platform and how do great companies think about employee experiences?
- Why was Randy an early advocate for remote work and why do distributed teams outperform others? Hint: it’s not what you think.
- What do tattoos and blue hair have to do with company culture and what are the attributes of the best company cultures?
- Why is Marc Andreessen right about the need to build… as long as we don’t build keyboards.
Thanks to Brian Ascher from Venrock for the introduction to Randy.
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Episode Number : 20
This week, we discuss the human toll of the pandemic on day 35 of the shelter in place order. We also discuss what life on the other side will be like. We’re learning from organizations like TaskRabbit whose CEO Stacy Brown-Philpot shares her organization’s journey with Bob Safian on Reid Hoffman’s Masters of Scale.
Show moreShow lessWe’re re-publishing an episode that originally aired last August with former ServiceNow Vice President and next level leader Craig Pratt. In it, Craig discusses…
- Lessons for leaders looking to make an impact in or outside careers in technology
- Why empathy and intuition are timeless skills that transcend technology and will never be replaced by AI
- What inspired his career in technology from humble beginnings as a golf caddy
- Fear is subsiding. Hope is returning. We’re strong. We’re resilient.
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Episode Number : 19
This week, you’re stuck with my voice sharing my thoughts on the situation. We’ll get back to interviews about AI next week.
Show moreShow lessIt’s a confusing time for all of us. There’s no way to comprehend the magnitude of what is happening right now.
In this podcast, I discuss…
- What’s ahead for company culture as second curve effects hit the workplace.
- Why organizations are more like organisms than machines.
- How strong organizations are growing stronger using new technology to embrace what makes them unique.
Please react with your own thoughts and coping mechanisms. We’re all in this together.
Enjoy!
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Episode Number : 18
This week, we’re sharing a conversation I recorded a few weeks back with Shane Carlson and Laura Araujo on their Techno Biotic podcast. It was before the pandemic so, shockingly, we didn’t share work from home tips and there was no discussion about toilet paper hoarding.
Show moreShow lessShane and Laura geek out weekly about the intersection of post-humanism, technology, and culture. In this discussion, we cover:
- What it means to be human… augmented by machines.
- What human skills transcend technology… and which will be less valued in the future.
- What can employees do now to embrace technology change… instead of fear it.
- What is the actual state of AI… and where is it headed.
Hope you enjoy!
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Episode Number : 17
We’re joined by Barclay Rae on this week’s episode of AI and the Future of Work. Barclay has consistently been named one of the top 20 influencers in IT Service Management. He’s an accomplished speaker, consultant, and author having recently contributed to the ITIL 4 content library. Barclay joined us to discuss the impact of the pandemic on service management and what leaders should know about the future of work.
Show moreShow lessIn this episode, hear Barclay discuss…
- How remote work is forever changing company culture.
- Why the best technology leaders are really the best people leaders.
- Why IT must stop “shouting from the basement” to be perceived as leaders.
- The common traits of the most effective (and dysfunctional) organizations.
- What’s new in ITIL 4 and why the concept of sustainability is critical for organizations interested in delivering better employee experiences.
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Episode Number : 16
This week, we’re re-sharing an episode that originally aired August 2019 because it’s more timely than ever. In it, Jordan Husney, founder and CEO of remote work pioneer Parabol talks about the future of work in remote teams.
Show moreShow lessListen and learn…
- About Jordan’s entrepreneurial journey
- Why he started Parabol
- How to hold distributed teams accountable
- Why cultures that support remote workers attract and retain better talent
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Episode Number : 15
Ash Rust, startup entrepreneur and pre-seed investor, discusses what he looks for in founding teams, why the best founders succeed, how he evaluates companies, and what opportunities he’d fund if he saw the right pitch.
Show moreShow lessListen and learn…
- The three common attributes of the best startup CEOs
- What Ash looks for when coaching entrepreneurs
- The best pitches Ash has heard recently… and a few bizarre ones
- “The one that got away” Ash missed
- Ash’s advice for a younger version of himself
Learn more about the amazing companies Ash discussed at Sterling Road.
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Episode Number : 14
Reza Nazeman, serial CIO from Microsoft and McKinsey and current CIO of SAP Concur, discusses the evolving role of IT in the era of automation and why thinking business first is how he adds value as a technology leader.
Show moreShow lessTune in to learn…
- How Reza got his start in Germany and earned his way into roles of increasing responsibility
- What are the attributes of a great culture and what McKinsey and Microsoft get right (and wrong)
- Reza’s philosophy on hiring and grooming leaders
- What skills will never be replaced by AI
- What “CIO” really stands for
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Episode Number : 13
Charlene Li is a 20-year analyst and researcher who has written six best-selling books. A well-known consultant, acclaimed social media and technology expert, and the author of the recent book “The Disruption Mindset”, Charlene is a serial disruptor who has helped millions of entrepreneurs and intrapreneurs.
Show moreShow lessIn this AI and the Future of Work podcast, Dan Turchin interviews Charlene Li. She discusses how disruptive leaders are needed everywhere. Charlene shares how a small university like Southern New Hampshire grew from just 3,000 students to the #1 online educational institution. Their approach…let us rethink what it means to have a degree. Charlene explains why we’re in a disruptive time. She shows us how to make sense of it all and teaches us how to believe the impossible.
Key questions Charlene encourages listeners to ask:
- Do you know your future customer?
- Do you know what will have to change to go after that customer?
- How can we create disruptive leaders in all industries?
- Does disruption create growth or growth create disruption?
- Isn’t innovation disruptive by design?
To learn more about Charlene Li, visit: https://twitter.com/charleneli
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Episode Number : 12
Passion? Excitement? Driven? These are all qualities of this dynamic CEO. Tess Posner is changing the world with her positive attitude and her great approach to problem solving in issues of all things related to AI and Education.
Show moreShow lessIn this AI and the Future of Work podcast, Dan Turchin interviews Tess Posner, CEO of A.I. 4 All. She discusses how to mitigate AI bias and hiring best practices and how AI will impact women and youth. She also talks about what she would tell her younger self. Tess has an eye in gaining Data Literacy for all through her successful summer camp programs that are helping youth learn about AI. Today, students in middle and high school are benefiting their communities through their knowledge of AI through her program efforts.
Challenges for AI and Education, IT Leaders, and Youth:
- How can AI help students start AI Clubs at school or via Hack a Thons?
- How can knowledge and data literacy lead us to understand what businesses need in regards to hiring practices?
- How can we provide teachers with curriculum that empowers them to teach their students about AI?
- Is AI the driver of the Fourth Industrial Revolution?
- How AI solves a problem for Global Diversity
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Episode Number : 11
What causes a Start-Up to stumble? Is your company becoming culturally lazy?
Show moreShow lessLearn some helpful entrepreneurial tips and find out what data exhaust means on the latest podcast session on AI and the Future of Work with Dan Turchin.
Bob Moore is the CEO of CrossBeam. They help companies bring data together and create a third party environment so that data doesn’t just cross over to another company but rather is kept separate. In this episode, Bob shares the key to keeping info out while understanding there is a fear to share data. He also addresses how to find the key things that matter in a partnership.
Listen and learn from one of the best in the business!
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Episode Number : 10
Julie addresses how knowledge and the customer economy are driving a rapid change in business. In addition she discusses how to not focus only on product but instead to look at data to define our customer-driven innovation. Julie believes there’s a balance between people, process and tools. Is traditional service management relevant? Julie answers these questions and more.
Show moreShow less“We must see the need for what our customers want. Automation IS what the customers want! They have a palate for it. The companies that see this are winning!”
Challenges for CIO’s and IT Leaders Addressed in this Podcast:
- How can Automation help companies use data to drive revenues?
- How can knowledge and data lead us to understand what customers want?
- How can we get better at making agile models to support service management?
For more information on AI expert Julie Mohr, visit her website.
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Episode Number : 9
Will people lose their enthusiasm to a machine that writes as a person? Will AI impact economists, investors and journalists? Tiernan Ray, business, technology and finance writer and editor talks about AI theories and how they will impact everyone around us including the role of a journalist.
Show moreShow lessIn this podcast episode, he breaks down Moore’s Law, AI and the demise of Journalism, or as he asks, “can AI summarize an author’s work?” These questions and more will be covered in this episode of AI and the Future of work! Tiernan also talks about what he would tell his younger self.
Challenges for CIO’s, IT Leaders and Journalists added in this Podcast:
- How can AI help authors go through “The Process” of an idea, words on paper, to something actually published?
- How can knowledge and data lead us to understand what customers want?
- How can we get better at knowing, who is a “Noise Trader” verses who is a “Rational Investor”?
- How has Deep Learning developed over decades? And how does it materialize in the market?
For more information on Tiernan Ray, visit his LinkedIn page.
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Episode Number : 8
Doug Tedder, ITSM expert discusses how a virtual agent has the ability to transform your help desk with Dan Turchin, Co-founder and Chief Product Officer of Astound. He discusses how service management must now be truly end-to-end and how AI is needed to address the needs of our customers and improve business benefits.
Show moreShow lessThe role of the IT leader is changing with service delivery expectations but how can AI drive accuracy and speed for the customers that IT is being asked to support in organizations? Doug and Dan talk about how a virtual agent has the ability to free up highly technical resources so that they can do more innovative work as opposed to repeat mundane tasks. This helps to reduce downtime for employees while also improving the overall service experience.
Challenges for CIO’s and IT Leaders Addressed in this Podcast:
- How to reduce your call volume and reduce your mean time to resolution (MTTR)?
- When is it appropriate to use a virtual agent?
- How can IT leaders be faster and more accurate in their service delivery work?
- How can a virtual agent help a CIO with digital transformation strategies?
To learn more about Doug Tedder visit Tedder Consulting.
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Episode Number : 7
Fruition Partners founder Marc Talluto joins the podcast to share his invaluable experience and advice around entrepreneurship, leadership and service management. Marc began his career in consulting at both Accenture and Deloitte and eventually broke away to start Fruition which specializes in ITSM and Cloud Service Management, specifically ServiceNow, as a Value Added Re-seller (VAR). As founder and CEO, Marc was instrumental in building Fruition’s partnership network and its culture, leading to the sale of the firm in 2015.
Show moreShow lessChallenges for CIO’s and IT Leaders Addressed in this Podcast:
- Building a successful culture within your organization that is unique to you.
- How to find pockets of opportunity within service management and beyond.
- Shifts in the ITSM space and what you can do to be on the front lines of that change.
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Episode Number : 6
Jordan Husney is the founder and CEO of Parabol, a meeting software product for agile teams, particularly those distributed around the world. Jordan shares his insights with host Dan Turchin around the difference between teams & interest groups, key rules of engagement for productive meetings, and his thoughts on what the future of work will look like for employees & knowledge workers around the globe. He also shares a fascinating perspective on how his experience as a start-up founder has allowed him to see a different side of America.
Show moreShow lessChallenges for CIO’s and IT Leaders Addressed in this Podcast:
- How do you make meetings more engaging and productive?
- How to deal with the office narcissist?
- What’s the difference between a team and an interest group? And, why should you care?
- What are effective rules of engagement to actually make meetings useful?
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Episode Number : 5
Mark Settle, seven-time Chief Information Officer (CIO) and current CIO of Okta digs into how the modern workplace has evolved with the proliferation of collaboration work tools such as Slack, Zoom, etc. and the technology considerations CIOs and business leaders need to address in preparation for future workplace changes. Mark shares his thoughts on automation, it’s role within a company, and where it’s headed. Mark also highlights the various dimensions of the CIO role and what it takes to succeed.
Show moreShow lessCIO role and what it takes to succeed.
- Challenges for CIO’s and IT Leaders Addressed in this Podcast:
- How do you manage a variety of generational groups within an IT organization?
- How are millennials driving change in the workplace? How do you prepare for future changes?
- What role will automation play moving forward?
- What does it take to be a successful leader in IT?
For more information on Mark’s book Truth from the Trenches, visit:
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Episode Number : 4
Welcome to episode four of the AI and the Future of Work podcast series with host Dan Turchin.
Show moreShow lessThe following conversation features ServiceNow’s World Wide VP of Sales Initiatives, Craig Pratt. He shares his journey through the high-tech world and the leadership lessons he’s learned along the way.
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Episode Number : 3
IT veteran Tony North is the Support Manager @ Sinclair and the president of the Seattle HDI Chapter. Tony stops by for a chat with our host, Dan Turchin, to discuss building great customer support experiences, how to hire the very best people for your team, the top ITSM tools shaping the customer experience today and how to best measure and scale these tools. For those interested in the future of support and ITSM, Tony shares his thoughts around decentralization, reporting, & robotics, describing how these trends are disrupting the industry.
Show moreShow lessChallenges for CIO’s, IT Leaders, and Support Managers Addressed in this Podcast:
- How should a support manager screen for cultural fit in hiring?
- What can you do to keep support agents engaged?
- How do you give the support team more visibility within the organization?
- What are the best metrics for measuring the value of technology for internal customers?
