AI and the Future of Work
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Episode Number : 7
Fruition Partners founder Marc Talluto joins the podcast to share his invaluable experience and advice around entrepreneurship, leadership and service management. Marc began his career in consulting at both Accenture and Deloitte and eventually broke away to start Fruition which specializes in ITSM and Cloud Service Management, specifically ServiceNow, as a Value Added Re-seller (VAR). As founder and CEO, Marc was instrumental in building Fruition’s partnership network and its culture, leading to the sale of the firm in 2015.
Show moreShow lessChallenges for CIO’s and IT Leaders Addressed in this Podcast:
- Building a successful culture within your organization that is unique to you.
- How to find pockets of opportunity within service management and beyond.
- Shifts in the ITSM space and what you can do to be on the front lines of that change.
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Episode Number : 6
Jordan Husney is the founder and CEO of Parabol, a meeting software product for agile teams, particularly those distributed around the world. Jordan shares his insights with host Dan Turchin around the difference between teams & interest groups, key rules of engagement for productive meetings, and his thoughts on what the future of work will look like for employees & knowledge workers around the globe. He also shares a fascinating perspective on how his experience as a start-up founder has allowed him to see a different side of America.
Show moreShow lessChallenges for CIO’s and IT Leaders Addressed in this Podcast:
- How do you make meetings more engaging and productive?
- How to deal with the office narcissist?
- What’s the difference between a team and an interest group? And, why should you care?
- What are effective rules of engagement to actually make meetings useful?
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Episode Number : 5
Mark Settle, seven-time Chief Information Officer (CIO) and current CIO of Okta digs into how the modern workplace has evolved with the proliferation of collaboration work tools such as Slack, Zoom, etc. and the technology considerations CIOs and business leaders need to address in preparation for future workplace changes. Mark shares his thoughts on automation, it’s role within a company, and where it’s headed. Mark also highlights the various dimensions of the CIO role and what it takes to succeed.
Show moreShow lessCIO role and what it takes to succeed.
- Challenges for CIO’s and IT Leaders Addressed in this Podcast:
- How do you manage a variety of generational groups within an IT organization?
- How are millennials driving change in the workplace? How do you prepare for future changes?
- What role will automation play moving forward?
- What does it take to be a successful leader in IT?
For more information on Mark’s book Truth from the Trenches, visit:
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Episode Number : 4
Welcome to episode four of the AI and the Future of Work podcast series with host Dan Turchin.
Show moreShow lessThe following conversation features ServiceNow’s World Wide VP of Sales Initiatives, Craig Pratt. He shares his journey through the high-tech world and the leadership lessons he’s learned along the way.
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Episode Number : 3
IT veteran Tony North is the Support Manager @ Sinclair and the president of the Seattle HDI Chapter. Tony stops by for a chat with our host, Dan Turchin, to discuss building great customer support experiences, how to hire the very best people for your team, the top ITSM tools shaping the customer experience today and how to best measure and scale these tools. For those interested in the future of support and ITSM, Tony shares his thoughts around decentralization, reporting, & robotics, describing how these trends are disrupting the industry.
Show moreShow lessChallenges for CIO’s, IT Leaders, and Support Managers Addressed in this Podcast:
- How should a support manager screen for cultural fit in hiring?
- What can you do to keep support agents engaged?
- How do you give the support team more visibility within the organization?
- What are the best metrics for measuring the value of technology for internal customers?
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Episode Number : 2
Benjamin Baer is the VP of Product Marketing at Fair, Issac and Company (FICO), best known for their credit risk assessment product, FICO Score. What many people don’t know is that FICO’s reach goes far beyond assessing credit health. Over the last ten years the corporation has become a leader in the analytics space, deploying big data, machine learning, and artificial intelligence solutions to some of the largest enterprises in the world. Benjamin shares a fascinating consumer journey that highlights FICO’s involvement in a host of touch points. Many of which will surprise you. He goes on to give insight on how AI and big data will impact the future of work, describing massive productivity gains and efficiency improvements for not only our jobs but also for our lives.
Show moreShow lessChallenges for CIO’s and IT Leaders Addressed in this Podcast:
- Successful AI and machine learning use cases in the enterprise.
- Responsible compliance and stewardship of data.
- The future of big data and analytics.
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Episode Number : 1
Brent Knipfer currently works with McDonald’s as the Global Enterprise Solutions Architect. He shares his passion and expertise around ITSM throughout the podcast, showcasing the endless possibilities for growth in the space. Brent dives into the past, present, and exciting future of ITSM as AI comes front and center.
Show moreShow lessChallenges for CIO’s and IT Leaders Addressed in this Podcast:
- How can AI enhance my ITSM solution?
- How can AI improve employee satisfaction?
- What are Astound’s AI features, and what value do they bring?
- How is AI changing ITSM?
