Better employee experiences start with better listening. Experience is the PeopleReign app that uses our science-backed methodology to collect, measure and monitor employee engagement. Quantify how employees feel about the service they receive then turn insights into action.

• Measure employee sentiment with pulse surveys that help you understand what matters and what’s trending in less than 60 seconds.
• View actionable analytics with data-driven recommendations to help employees feel trusted, valued, and respected.
• Benefit from our science-backed methodology that compares your maturity with peers based on five research-tested criteria.
• Enable continuous improvement by monitoring progress with interactive dashboards and NLP-based sentiment analysis.

PeopleReign’s omni-channel Virtual Agent is pre-configured to understand 5 million common work concepts, so your service organization becomes day one smart. Oh, and it also speaks over 90 languages.

In addition, the PeopleReign Virtual Agent:

• Takes action to allow for fully autonomous call deflection
• Automatically routes requests to the best live agent based on skills and geography
• Recommends the best next action to live agents when the virtual agent isn’t sufficient
• Provides dashboard reports for managers to increase call deflection and reduce MTTR
• Installs in about 30 minutes and comes pre-integrated with popular applications like ServiceNow

Solve routing problems before they start—motivate your employees to do their best work and be their best selves by giving them back an hour a week to do more of what they love.

The best way to help agents be smarter, faster, and free up their brain power to solve complex problems, rather than focusing on repetitive, mundane tasks.

Take control of your KPIs with Insights from PeopleReign, the dashboard you’ve been waiting for.