“Our mean time to resolve issues is down 45% and our call volume is down 65%. Selecting PeopleReign was the best decision we’ve made in years!”
— Senior Director of Technology
PeopleReign is a system of intelligence automating the lifecycle of service requests
The PeopleReign platform enhances the employee experience by automating the lifecycle of service requests.
At PeopleReign, we help employees spend more time doing what they love – and less time waiting on hold. PeopleReign is pioneering the post-ticket world where employees don’t spend time struggling to get basic information and questions answered. We want employees to do great work, not spend time frustrated, figuring out how to navigate administrative tasks.
Unlike alternatives, only PeopleReign:
- Uses natural language processing to deliver concise, actionable answers to common employee questions, not links to documents
- Uses domain ontologies to understand more than a million common IT and HR questions out of the box
- Provides self-service predictive analytics dashboards for service owners to prevent issues before they occur
- Is pre-integrated with leading service management platforms like ServiceNow, Jira Service Desk and Remedy plus collaboration tools like Slack and Microsoft Teams
Reduced MTTR
Reduced ticket volume
Reduced cost per ticket
Increased first-call resolution
Latest News
[Webinar]Knowledge Management and Virtual Assistants: How Large Enterprises are Saving Millions in Operational Costs and Improving Their Employee Experience
Join us for our upcoming webinar with Dan Turchin and
Launch of our Employee Experience Manifesto!
Today we're proud to reaffirm our commitment to improving a
3 knowledge management best practices for shifting left your employee experience
Shift-left for the IT service desk is the