“Our mean time to resolve issues is down 45% and our call volume is down 65%. Selecting PeopleReign was the best decision we’ve made in years!”

Senior Director of Technology

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PeopleReign is a system of intelligence automating the lifecycle of service requests

The PeopleReign platform enhances the employee experience by automating the lifecycle of service requests.

At PeopleReign, we help employees spend more time doing what they love – and less time waiting on hold. PeopleReign is pioneering the post-ticket world where employees don’t spend time struggling to get basic information and questions answered. We want employees to do great work, not spend time frustrated, figuring out how to navigate administrative tasks.

Unlike alternatives, only PeopleReign:

  • Uses natural language processing to deliver concise, actionable answers to common employee questions, not links to documents
  • Uses domain ontologies to understand more than a million common IT and HR questions out of the box
  • Provides self-service predictive analytics dashboards for service owners to prevent issues before they occur
  • Is pre-integrated with leading service management platforms like ServiceNow, Jira Service Desk and Remedy plus collaboration tools like Slack and Microsoft Teams

Why PeopleReign?

Meet the world's smartest virtual agent for IT and HR issues

Reduced MTTR


Reduced ticket volume


Reduced cost per ticket


Increased first-call resolution

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