We use artificial intelligence (AI) every day without knowing it. Alexa’s speech recognition, Netflix’s movie recommendations and Gmail’s type-ahead suggestions are all examples of data you share being fed into deep learning AI models to improve your experience.
At work, the same technology is increasingly used to deliver smart services — rooms that book themselves, thermostats that don’t cool empty floors and outages that are restored before anyone knows they exist. Achieving Amazon-quality AI with “small data” from your organization is a more complex technical problem.
To get enterprise AI right at scale requires thinking differently about how applications and services are deployed and managed. In the decade ahead, most enterprise software will be “intelligent,” and most interactions will be guided by virtual agents using natural language.
