Virtual Agent Governance: Three Principles Of Responsible AI For Employee Service [published in Forbes]

By Dan Turchin, PeopleReign CEO

🚆 Now’s the time for leaders to communicate why AI is here to make work better. It’s not here to take jobs. I discuss the 3️⃣ principles of responsible AI for employee service in today’s Forbes Technology Council article:

1️⃣ Don’t rely on foundation models. Generative AI is for research and creative tasks. Prescriptive AI is for employee service.

2️⃣ Opt into virtual agent skills. Define guardrails and enforce them by explicitly enabling automated behaviors to avoid leaking IP, hallucinations, biased output, and security breaches.

3️⃣ Prioritize action-taking over FAQs. Employees deserve solutions. Workflow-driven integrations turn chatbots into intelligence engines.

Work will change more in the next three years than it has in the last three hundred. Join me on Team Human. Together, we’re changing the 🌎.