Watch as we explore the impact of Generative AI on service desks, led by Dan Turchin, CEO of PeopleReign and host of the acclaimed podcast “AI and the Future of Work.”

The World Economic Forum says AI will eliminate 85 million jobs in the next three years… and create 97 million new ones. Now is the time for leaders to understand how to embrace generative AI to deliver better service experiences. In the decade ahead, those with an understanding of what’s possible with AI will vastly outperform the competition.

Key takeaways

  • How to train virtual agents on your content to have natural language conversations with employees
  • How to use large language models (LLMs) to coach live agents to resolve more issues the right way the first time
  • How to mitigate the risk of AI hallucinations and biased answers
  • How to ensure generative AI apps are auditable and their answers are explainable