A new article by our CEO Dan Turchin on the Service Desk Institute site

Your colleague will soon be a bot. And that bot will help you become the best version of yourself. Here’s how…

Better service experiences are on the way. They’re what employees deserve. There’s nothing artificial about them, even though they’ll make automated decisions on your behalf.

Work will never be the same!

Gone are the days of being treated like a ticket, asked the same question multiple times, and put on hold. The traditional service portal is becoming immersive, interactive, proactive, and intelligent.

Meet your personal digital concierge.

The personal digital concierge knows who you are and how you work. It can book travel and conference rooms. Set your preferred temperature in the conference room. Invite your guests to meetings and get them on WiFi. Upgrade your laptop before it breaks and keep you secure on the network.

Read the rest of the article here