The future of work is based on systems of intelligence. They sit between and are deeply integrated with legacy systems of record and modern systems of collaboration. At the moment of truth, when an employee encounters a problem, they engage with an intelligent peer in the system of collaboration using their preferred method of interaction: chat, text, voice, email, whatever they prefer. The system of intelligence does the hard work by engaging with the system of record and assisting the user with the power of AI from within a collaborative work platform.
