Author: Dan Turchin, PeopleReign CEO
Today marks day one of a journey that first began twenty five years ago. Here’s what we announced today… and why it matters to me.
I live for moments of intense clarity – when it’s obvious why I’m here, the right answers come naturally, and I’m motivated to do great things. I live for moments when I’m the best version of myself.
We started PeopleReign because we believe everyone wants more moments of intense clarity. Everyone wants to spend more time being the best parent, friend, spouse, sibling, and colleague. We believe removing whatever inhibits those moments is the quickest way to make the world a better place.
PeopleReign is the culmination of a personal twenty-five year journey to make people better. We spend more than a third of our lives at work which is why we started there. Imagine a world of work without friction; a world where work is fulfilling, challenging, and rewarding. Imagine work unconstrained by waiting on hold, feeling demotivated, and battling internal processes to accomplish routine tasks. That’s a world filled with moments of intense clarity.
When employees have great experiences at work, they’re more productive, less likely to quit, and love what they do. They make colleagues better and customers happier. Great experiences at work start with great employee service. Great service pervades all types of requests – questions about benefits, requests for facilities, and help with technology. There was a time when the only way for organizations to support employees was by having them call the help desk. Thankfully, “desk” is now a four-letter word thanks to innovations in self-service enabled by artificial intelligence and natural language processing.
We started PeopleReign to marry the best in AI technology with the best in employee service. We believe amazing work starts with amazing people and people become amazing when they’re trusted, respected, and valued. Showing employees they’re valued starts with removing workplace friction generated by poor service. The best possible service experience is one where problems are resolved before anyone knows they exist. Soon, work and workplaces will be infused with ambient intelligence thanks to self-monitoring systems, smart conference rooms, and digital concierge services.
PeopleReign is pioneering a post-ticket world where service comes to you exactly when you need it. Thanks to PeopleReign, printers have ink before running dry, guests have the WiFi code before they arrive, and tax forms are delivered ahead of schedule. Smart technology from PeopleReign understands where employees are, what technology they own, and what meeting resources they need. PeopleReign domain ontologies are pre-configured to answer more than five million work-related questions. The PeopleReign virtual agent speaks 27 languages. The PeopleReign system of intelligence reduces call volume by 65% and cost per ticket by 90% for our customers.
We’ve spent the past two years developing the world’s smartest virtual agent for IT and HR employee service. I’m proud beyond words to introduce it to the world and celebrate the success of our customers, partners, and incredible team. We’re also proud to welcome new investors Moxxie Ventures, Boulder Ventures, and Sterling Road to the extended family along with strategic advisors Julie Liegl from Slack, Larry Augustin from Amazon, and Craig Harper from Cherwell and ServiceNow.
PeopleReign is what every global organization needs to deliver the experiences employees deserve. This is the team capable of delivering on our bold vision. Thanks to all of our friends for helping us achieve this milestone. We’re more motivated than ever to deliver moments of intense clarity every day around the world to the next billion employees. Today is day one.
