PeopleReign, the leader in AI-powered employee service automation, today announced a technology partnership with Freshworks, the global customer engagement software company that provides modern, AI-powered solutions for IT, customer support, sales, and marketing teams.

Through the partnership, PeopleReign has built an integration to Freshworks products and assets and will be soon available on Freshworks marketplace. 

At a time when demand for AI-driven employee service is growing at a rapid pace, PeopleReign has been adding partners in key markets to help more organizations benefit from 65% ticket and case volume reduction, 90% reduced cost per issue, and significantly improved service quality. 

Most AI solutions for IT and HR are thin wrappers around foundation large language models (LLMs). PeopleReign automates thousands of the most common employee requests, is pre-integrated with all major enterprise workflow systems, provides AI to assist live agents as well as employees, and delivers value in 30 days or less.

Unlike alternatives, only PeopleReign delivers five AI-first applications that automate the full lifecycle of service requests:

  1. The Virtual Agent automates IT and HR tasks for employees
  2. Classify routes requests to the best live agent when escalation is required
  3. Recommend provides a set of “next best actions” for live agents
  4. Experience uses sentiment analysis to measure service quality using pulse surveys
  5. Insights uses predictive analytics to help organizations provide continuously better answers

According to PeopleReign CEO Dan Turchin: “We selected Freshworks because of their innovative approach to customer engagement and their proven track record of delivering intuitive, AI-powered solutions at scale. With Freshworks’ extensive global reach and expertise in service management, this partnership accelerates our ability to transform employee service delivery for organizations worldwide.”