PeopleReign, the leader in AI-powered employee service automation, today announced its expansion into the UKG ecosystem, helping organizations using UKG products deliver faster, smarter, and more personalized employee support experiences.

This expansion builds on PeopleReign’s growing momentum in the HR technology market and is accelerated by collaboration with UKG and its go-to-market and services partners to deliver a differentiated product and services offering and accelerate customer adoption. PeopleReign’s AI-powered platform is designed to complement UKG’s Human Capital Management (HCM) suite by helping employees quickly resolve IT and HR issues through conversational and prescriptive AI — reducing case and ticket volumes by up to 65%, lowering cost per issue by 90%, and improving overall employee satisfaction.

“PeopleReign’s AI platform fits naturally into the modern digital workplace,” said Dan Turchin, CEO of PeopleReign. “As UKG continues to redefine the future of work, we see tremendous opportunity to empower millions of UKG customers’ employees to get better support experiences while reducing the burden on HR and IT teams.”

Through collaborations with organizations such as COM4, TalentLign, Mosaic, and others in the broader HCM and UKG ecosystems, PeopleReign is expanding intelligent automation capabilities for customers that rely on UKG for HR, payroll, and workforce management. The company continues to engage with additional UKG partners and customers to explore integration and co-marketing initiatives aimed at scaling adoption and delivering measurable business outcomes.

A UKG spokesperson commented: “We are encouraged by the growing innovation among our partner ecosystem to enhance the UKG customer experience. AI-driven solutions like PeopleReign can help organizations deliver more responsive, personalized, and efficient employee support while keeping people at the center of work.”

Pardu Devaraj, President of COM4, added: “Our customers are increasingly asking for AI-driven solutions to improve employee service experiences. PeopleReign’s platform brings a fresh, highly practical approach that aligns perfectly with the needs of UKG customers.”

Pramukh Jeyathilak, CEO of TalentLign, noted: “We’re excited to collaborate with PeopleReign to bring AI-powered service automation to HR teams. By combining TalentLign’s deep expertise in HR service delivery with PeopleReign’s prescriptive AI, we can help organizations unlock new levels of employee satisfaction and productivity.”

PeopleReign automates thousands of common employee requests and seamlessly integrates with major enterprise workflow systems such as ServiceNow, Workday, and UKG. Its five AI-first applications cover the full lifecycle of employee service requests—from virtual agent to live agent assistance, sentiment measurement, and predictive insights—delivering measurable value in 30 days or less.

Unlike alternatives, only PeopleReign delivers five AI-first applications that automate the full lifecycle of service requests:

  • Virtual Agent automates IT and HR tasks for employees
  • Classify routes requests to the best live agent when escalation is required
  • Recommend provides a set of “next best actions” for live agents
  • Experience uses sentiment analysis to measure service quality through pulse surveys
  • Insights applies predictive analytics to help organizations deliver continuously better answers

PeopleReign will be meeting with UKG executives, partners, and customers at UKG Aspire 2025 (November 4–6) to demonstrate how AI can unlock new value for HR and IT teams while improving the employee experience at scale.

For partnership opportunities or media inquiries, contact Christina Perry (christina@peoplereign.io) or Ilan Shmargad (ilan@peoplereign.io).